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| SOFTWARE CATEGORIES | NEW DOWNLOADS | SUBMIT SOFTWARE | RSS FEEDS |
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| CCS Helpdesk Formerly - Outlook Helpdesk | ||
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CCS Help Desk leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues. How many times have you said, "I know we fixed that last month, but don't remember exactly what we did?" Now, you can just refer back to the completed ticket, which contains a record of who fixed it, when and how. This can all be done without the high expense and overhead of a standalone Help Desk solution. Users enter new tickets using Outlook, Web, or email. The Tickets are automatically sent to the Help Desk, a public folder residing on the Exchange server. From the Help Desk folder, your staff reviews and assigns the tickets to someone on your team. Once assigned, the team member is sent an email with a link to the... |
| CCS HELPDESK FORMERLY - OUTLOOK HELPDESK SIMILAR SOFTWARE AT FILEDUDES: | |||||||||||||||||||||||||||||||||||||||||||
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