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ERLANGXLS 1.0

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.


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Platform Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista , WinNT 3.x,Windows Vista x64
Language English
Author CC-Logic
License Freeware Screenshot of ErlangXLS
Price USD $0.00
File Size 263 KB
Rating None
Date Added 11/15/2012

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other... more »



Service Level - Call Center Planning - Call Center Staffing - Call Center Occupation - Erlang C - Erlang B - Average Speed Of Answer

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