* Capture and log call information* Complete customer database* Multi-user support for any size business* Route calls to the appropriate person* Automatic call escalation based on user-defined criteria* Central database where all logged calls are sto
Platform
Windows 95, Windows, Windows 98, Windows NT, Windows 2000
* Capture and log call information* Complete customer database* Multi-user support for any size business* Route calls to the appropriate person* Automatic call escalation based on user-defined criteria* Central database where all logged calls are stored* Internet-enabled for off-site access to help desk information* Reporting and querying capabilities against logged data* Integrates with your own email system* Easily email call information to your customer* Client/server-enabled database for superior speed and data integrity* Automatic local backup and recovery of call information in the event of hardware failure
