POLAR HELP DESK FREE 4.1

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.Key advantages: -Source code available for purchase -Easily deployed and configured -Extremely short training period enabling seamless introduction of new support staff -Flexible licensing modelsKey benefits: -Fully functional web based help desk, commercially free for 1 named user -Reports and clear user-friendly interface -Incorporate proven Incident Management process based on ITIL and best practices procedures -Increase support staff awareness of both customer expectations and IT service management objectives -Increase customer satisfaction through informing customer about each change of the incident status -communication becomes measurable. -Customer service requests are fulfilled through Service Level Management processes -Achieve consistent service levels -Balance required service levels against the service cost -Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes) -Decrease operational support costs by leveraging incident duplications and repetitive service procedures -Solve the spam problem by transferring communication from email to help desk