The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction. Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation. - Record and maintain CI attributes & IT service dependencies- Establish & track CI ownership and accountability- Track CIs by type, owner, dept., environment, status and vendor- Establish relationships within and between IT services and CIs- Maintain data integrity through audit tracking & change logs- Determine CI status, generate compliance reports- Link CIs to specific documentation including policies, processes, procedures and supporting reference materials- Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality- Custom reports, record duplication and data export functions- Dynamically update IT Service and CI relationships- Track inactive, non-standard and/or non-complaint CIs- Copy and export CI data and related reports- Generate business-specific IT Service Catalog with pricing- Import, export and dynamically update CI information ...and many more features!The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:- Configuration Management Policy Template / Example- Configuration Management Process Overview / Example- Multiple Configuration Management Procedure Examples
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Are you using "email" and "sticky notes" on your monitor to track your help ...
Web Help Desk (Windows Server Install) 8.4.6.10
Affordable, Intuitive web based Help Desk software. Vendor Neural Help Desk App. The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs.
Are you using "email" and "sticky notes" on your monitor to track your help ...
Jet Service Desk 1.60
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Aegis Help Desk is an advanced, powerful and fully featured Help Desk, Client and Configuration Management system. It is very easy to use ...
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IPI.HELPDESK 6.05
Improve communication with your web-customers with this handy management tool. Do you have a web site and customers? Great! IPI.HELPDESK™ will help you to communicate efficiently with your customers through your web site.
7 reasons for choosing IPI.HELPDESK™:
1. Price: $99.95
This is the full product price, not ...
