P A N A C E A Quint PANACEA is the mission-critical software application mid-sized companies turn to for supporting and managing their most important asset - their customers.
P A N A C E A Quint PANACEA is the mission-critical software application mid-sized companies turn to for supporting and managing their most important asset - their customers. More companies than ever before now count on PANACEA to make possible the real-time flow of information between themselves and their customers. With PANACEA, you can easily gather, organize, track and share customer information and efficiently manage your entire workload - from handling calls to requesting customer shipments - while at your workstation or in the field. You're totally informed at all times, and your company's decision makers are kept up-to-date regularly with easily produced reports. Your technical support representative can easily track orders, return-material-authorizations (RMAs), service-level agreements and products. In addition, support managers can monitor staff efficiency and provide their managers with regular and customized reports. Three Pressure Points PANACEA relieving the Pressure Points 1 Your customers call your support desk expecting answers quickly. Your system must be able to deliver a fast response. 1 A world-class service to your customers Instant customer case histories Knowledge bases for quick problem resolution Alert notification of unresolved problems 2 Management wants to know how effective your support desk is. You need a system which provides quick and detailed management information 2 Satisfy management requirements Service Level Agreements Customer Relationship Management Real time management information 3 Your analysts have to resolve customer problem fast. They need powerful tools at their fingertips. 3 Powerful tools at your analyst's fingertips Automation of time consuming routines Customize to meet your business needs Knowledge bases for quick problem resolution
