Queuing Model Excel 2.0
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a...
Price: USD $27.00;
File Size: 150 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000
Email Responder 1.41
Email Responder is a breakthrough product, bringing the benefits of Automated Email Response Management to enterprises of all sizes. Whether your organization has 1 employee or 1,000, you can speed up your email customer service process, reduce labor costs, and improve the quality of your customer communication.
Arriving email is automatically assigned to a person or group, based on an analysis of its contents. When your representatives...
Price: USD $895.00;
File Size: 14505 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
VueChat Express 1.4
VueChat Express is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
File Size: 3401 KB;
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux
Boldchat Operator Client .NET 2.31
Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.
Price: USD $0.00;
File Size: 2285 KB;
Platform: Windows 98, Windows Me, Windows 2000, Windows XP
Prop Web 5.0
PropWeb™ is proven technology from PCAONLINE.com that provides everything you need for the best in customer service and saves you money. As a 100% web-based application, it requires only a one-time installation on your server, not individual computers, and only one application to maintain. It is accessible from any internet-enabled computer anywhere in the world by your customers or your customer service representatives.
Flexibility - ...
Price: USD $0.00;
File Size: 3072 KB;
Platform: Windows 95, Windows 98, Windows NT, Windows 2000
eTalkup 2.1
Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your web site and to chat with them in real-time. Many online shoppers have questions and when they cannot be answered they may become frustrated and annoyed and leave. eTalkup helps your business make money by enabling you to providing great customer service to your online customers.
Price: USD $0.00;
File Size: 3138 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
IS CRM System 1.01
IS CRM System is On-Demand Small Business Customer Relationship Management System(CRM).Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.What you see is what you get.It supports multi-user and access control.It supports most of major database servers such as SQL Server,Access,Oracle,MySQL and others.It supports secondary development.
Price: USD $98.95;
File Size: 4541 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
Service Center Operator 2.3
Service Center Operator software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
JobQuest 2.1
Job Scheduling and Invoicing for Service Business. Provision for multiple jobsites to be billed to the same customer. Preview and print reports of income for any chosen period, customer payment history, instant letters and envelopes. Autodial phone, email or write to customers, contacts or suppliers from within the program. Detailed summaries of expenses by category and timeframe. Never forget a scheduled job. Program wil
Service Center Management (SCM) - Server 2.3
Service Center Management (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Service Core Manager (SCM) - Server 2.3
Service Core Manager – software for service centers and workshops.
SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
SCM is built with intuitive interface bound to terms used...
Price: USD $800.00;
File Size: 22 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Service Center Manager (SCM) - Server 2.0
Service Center Manager (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Service Process executor 2.3
Service Process executor software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
E-Service Center Manager (ESCM) - Server 2.3
E-Service Center Manager (ESCM) – software for service centers and workshops.
ESCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
ESCM is built with intuitive interface bound...
Price: USD $800.00;
File Size: 22 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
eTalkup 1.1
Greet your customers online, and help them buy! eTalkup is the next generation customer support software. It enables you to receive notification as soon as someone visits your site and start chatting with them instantly. Maximize your site's potential with eTalkup now!
Price: USD $0.00;
File Size: 3138 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
ActiveXperts Helpdesk System 2.0
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes.
ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps you to improve response times to customers and improve accuracy of the...
Price: USD $1195.00;
File Size: 4391 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
eClient Customer System 2001 1.1
SupPlus Software has designed an Internet responsive Customer Relationship Management (CRM) System for todays eBusiness Manager, who wants to manage his Clients, Customers and Vendor database information, while bring Customer Support into the eBusiness environment. Featuring, a WEB Active Sales, Marketing, Service and Support System utilizing Shipping and Receive, Purchase Order System, Real-Time Inventory and Return Merchandise Authorization.
Price: USD $0.00;
File Size: 9634 KB;
Platform: Windows NT
Web Help Desk - Mac OS X Server Install 8.4.6.10
The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs.
Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? …or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution!
Say "good bye" to your current,...
Price: USD $0.00;
File Size: 52224 KB;
Platform: Mac OSX
Web Help Desk (Windows Server Install) 8.4.6.10
The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs.
Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution!
Say "good bye" to your current,...
Price: USD $0.00;
File Size: 77824 KB;
Platform: Windows XP, Windows Vista
Invoicer 3.414
Madar Invoicer is a simple, userfriendly program, dedicated to small companies, which are looking for software helping them to prepare and print invoices. It is full compatible with other Madar software. Madar Invoicer can be used as well in english-, german- and polish speaking countries. A quick and convenient program which allows the user to prepare and print invoices. Inventory and service pricing is automatically calculated as well as the...
Price: USD $0.00;
File Size: 3921 KB;
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Linux
Dispatcher Deluxe 7.8.0
For Contractors and Tradesmen, Schedule Repairs and Service Create up to 10 Work Vehicles. Create Customer records. Schedule Requests for Service, Vacations, etc. Track Service Completions delete and Reschedule Service events.Schedule Recurring Events such as a maintenance program or weekly meeting.Print Work Schedules daily. Automated Reminder Calls, (Day in advance etc) Print Sevice Invoices
Price: USD $29.95;
File Size: 53 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows XP
Advanced Live Support 1.00
LiveSupport is an AdvancedPortal product offered to any website hosted with us. Provide live online customer service on your website. View and chat with visitors as they navigate your site. Chat with them to close sales and provide real time service. Putting a small Javascript on your web pages shows the LiveSupport icon. If an operator is online, the icon shows it clearly and the visitors can click on the icon to engage in live chat with the...
Price: USD $24.99;
File Size: 1000 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
VueChat Enterprise Server 1.3
VueChat is a set of business solutions, techniques and technologies that allow people to communicate and build modern and efficient relations with customers and partners all over the world.
For home use, you may want to begin with VueChat Home which is the easiest way to start. With VueChat Home you may connect to every available VueChat Server registered in the VueChat Global Servers list and communicate with people all over the world...
Price: USD $19.00;
File Size: 607 KB;
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux
Request Tracker 3.1
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print...
Price: USD $149.00;
File Size: 4807 KB;
Platform: Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows XP
eResponse 6.0.0
Simple and intuitive order fulfillment and inventory management software for small to medium size online stores and mail order operations. Easily export inventory information to multiple online stores such as; Yahoo Store, Half.com, Amazon . com and integrate to existing stores. Import customer orders directly from these stores eliminating double entry. Management of multiple online, mail order and catalog operations simultaneously. Easy to...
Price: USD $0.00;
File Size: 22872 KB;
Platform: Windows NT
Online Services Center 2.3
Online Services Center (OSC) software for service centers and workshops. OSC represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Live Chat Software for Customer Support 1.5
Live Chat Customer Support. takes your web site to the next level of sales generation and customer service by adding Live Chat to your web site. It lets you both monitor and record site activity and the surfing habits of your customers. Our Live Chat software is browser-enabled, it integrates seamlessly with your existing web site within minutes. You can proactively extend chat invitations to your site visitors. Quickly direct them to the...
Price: USD $9.99;
File Size: 1673 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
Hosting Manager 1.3
Hosting Manager enables the customer to choose any desirable hosting package configuration himself with price calculation in real time. Then, the order for the hosting package will be sent to the customer and the manager. It is impossible to foresee all desirable combinations of a hosting package, but "Hosting Manager " is the solution of this problem.
ProHosting Regulator 1.3
ProHosting Regulator enables the customer to choose any desirable hosting package configuration himself with price calculation in real time. Then, the order for the hosting package will be sent to the customer and the manager. It is impossible to foresee all desirable combinations of a hosting package, but "Server Space Operator" is the solution of this problem.
DEKSI CRM for Linux 3.0
DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant...
Price: USD $595.00;
File Size: 29541 KB;
Platform: Windows XP, Windows NT, Windows 2003, Windows 2000, Linux, Windows Vista
