Queuing Model Excel 2.0
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a...
Price: USD $27.00;
License: Shareware (Free to Try)
File Size: 150 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000
VueChat Customer Service 1.5
VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser. Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
License: Shareware (Free to Try)
File Size: 3402 KB;
Platform: Windows 98, Windows, Windows Me, Windows NT, Windows 2000, Windows XP
Querybot Web Knowledgebase/FAQ 1.3
Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving...
Price: USD $19.95;
License: Shareware (Free to Try)
File Size: 3000 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
VueChat Express 1.4
VueChat Express is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
License: Shareware (Free to Try)
File Size: 3401 KB;
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux
Tree Service 3.0
If you do any tree services, such as removal, pruning, chipping or any other such services, this software is for you. Now you can keep track of all past tree service jobs. You can tell what customer hires you the most, or the least. Keeptrack of telephone numbers, addresses and much more info for each customer you work for. You can search by dates, addresses, names and much more. Keep comments or special notes or other important information...
Price: USD $14.99;
License: Shareware (Free to Try)
File Size: 1105 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows 2000, Windows XP
Boldchat Operator Client .NET 2.31
Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.
Price: USD $0.00;
License: Freeware
File Size: 2285 KB;
Platform: Windows 98, Windows Me, Windows 2000, Windows XP
eTalkup 2.1
Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your web site and to chat with them in real-time. Many online shoppers have questions and when they cannot be answered they may become frustrated and annoyed and leave. eTalkup helps your business make money by enabling you to providing great customer service to your online customers.
Price: USD $0.00;
License: Freeware
File Size: 3138 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
IS CRM System 1.01
IS CRM System is On-Demand Small Business Customer Relationship Management System(CRM).Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.What you see is what you get.It supports multi-user and access control.It supports most of major database servers such as SQL Server,Access,Oracle,MySQL and others.It supports secondary development.
Price: USD $98.95;
License: Shareware (Free to Try)
File Size: 4541 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
ManageEngine SupportCenter Plus 6.5
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk...
Price: USD $0.00;
License: Freeware
File Size: 32060 KB;
Platform: Windows 2000, Windows, Windows XP
cCrossGrid (Source Code) 2.0
Often you it would be nice to display a many to many relation in a DB Grid.Let's say you have Customers(M) and Articles/Parts(N). In this case you need a third table called Orders which contains for example the number of Parts ordered by a customer.With cCrossGrid it is possible to display the information from this three tables/Queries only by setting up some properties.
Price: USD $25.00;
License: Shareware (Free to Try)
File Size: 0 KB;
Platform: Windows 95, Windows, Windows NT, Windows 98, Windows Me
Daffodil CRM 1.1
Daffodil CRM is an open source customer relationship management software that enables seamless coordination between sales, marketing, customer service, field support and other functions that handle customer contact for an enterprise. Daffodil CRM possesses a set of useful features like search option, import facility, task pop up, integrated email campaigns, customizable views, powerful filtering and automatic mail attachment facility which...
Price: USD $0.00;
License: Freeware
File Size: 4497 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
JobQuest 2.1
Job Scheduling and Invoicing for Service Business. Provision for multiple jobsites to be billed to the same customer. Preview and print reports of income for any chosen period, customer payment history, instant letters and envelopes. Autodial phone, email or write to customers, contacts or suppliers from within the program. Detailed summaries of expenses by category and timeframe. Never forget a scheduled job. Program wil
Live Help and Monitoring 2.5.6
Live help with this chat customer service for your website. Increase sale and reduce cost. This software will enable you to interact in real-time with the visitors of your website. Include: Visitor monitoring, Operator Iniated Chat, Push UR, Geo localization!Award-Winning live help software. With this live help customer services software, you will be able to constantly monitor the visitors of your website. You will know exactly how many people...
Price: USD $34.95;
License: Shareware (Free to Try)
File Size: 707 KB;
Platform: Windows 95, Windows, Windows 98, Windows NT, Windows XP
Service Center Operator 2.3
Service Center Operator software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
SpeechExpert 1.05
What is the most important when reading the articles? It is management. Imagine that if you are reading a long artical, you may need to resume the reading after the break; you may have many articles to be read; you may want to review the articles read before.
SpeechExpert is just the software which can read and manage the articles for you. Besides reading the articles in the web pages, emails, documents and others, it can also manage them...
Price: USD $19.90;
License: Freeware
File Size: 5583 KB;
Platform: Windows 98, Windows Me, Windows 2000, Windows XP, Windows 2003
UPI Client 1.1
UPI Client lets you retrieve news articles and information from a United Press International news service provider in minutes.UPI Client supports text, images, sounds and searching by text and priority. Displayed articles can be saved and printed.
Price: USD $0.00;
License: Freeware
File Size: 847 KB;
Platform: Windows 95, Windows, Windows 98, Windows NT, Windows 2000
Service Core Manager (SCM) - Server 2.3
Service Core Manager – software for service centers and workshops.
SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
SCM is built with intuitive interface bound to terms used...
Price: USD $800.00;
License: Commercial
File Size: 22 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Customer Manager for Workgroup 2.0
Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. Customer Manager For Workgroup is a must-have schedule management tool for any company and individual specializing service. It's perfect to plan working hours, keep track of scheduled appointments and orders. The program gives you a customizable...
Price: USD $59.95;
License: Shareware (Free to Try)
File Size: 27699 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
Service Center Management (SCM) - Server 2.3
Service Center Management (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
eTalkup 1.1
Greet your customers online, and help them buy! eTalkup is the next generation customer support software. It enables you to receive notification as soon as someone visits your site and start chatting with them instantly. Maximize your site's potential with eTalkup now!
Price: USD $0.00;
License: Freeware
File Size: 3138 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
PS Bombay 2.1
Organize Magazines and Articles with PS Bombay. Sophisticated, yet easy to use, you will save time, and frustration, when retrieving data from a stack of magazines. With PS Bombay you can catalog data for Magazines, Articles and Authors. If you do research and have to read through a lot of magazines, or if you just read for pleasure and want to know where those interesting articles are located at for later use, this program was developed for you.
Service Center Manager (SCM) - Server 2.0
Service Center Manager (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Service Process executor 2.3
Service Process executor software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
E-Service Center Manager (ESCM) - Server 2.3
E-Service Center Manager (ESCM) – software for service centers and workshops.
ESCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
ESCM is built with intuitive interface bound...
Price: USD $800.00;
License: Commercial
File Size: 22 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
FAQ Script 3.0
KBlance instant faq system is a dynamic php web knowledge base system that provides the complete solution to customer support. With KBlance knowledge base installed on your website, you can get rid of getting to reply repetitive questions. Moreover, this faq script gives you a chance to come closer to your customers, understand them better and get constant feedback from them. Customers can add question to the faq system and they can even rate...
Price: USD $19.00;
License: Shareware (Free to Try)
File Size: 0 KB;
Platform: Linux
WikiReader 1.2
WikiReader makes loading and reading of WikiPedia articles easier. Just click and open WikiPedia articles from any Windows application! In the WikiReader window, articles from WikiPedia are displayed without menus, logos or other cluttered elements. Articles already viewed are cached, thus reducing loading time and enabling offline reading.
Price: USD $24.95, EUR 19.55;
License: Shareware (Free to Try)
File Size: 1592 KB;
Platform: Windows XP, Windows 2003, Windows 2000
QUAD Help Desk 2008 1.0
QUAD Help Desk was designed to be a very simple, easy to learn, easy to use, easy to afford program for customer service. Multi user ready at no additional cost, QUAD Help Desk provides basic functionality that does not require consultants to help you install and learn the program. Your CSRs will be able to quickly record, search, update and report on calls about your products or services within minutes of installation. A fully functional 30...
Price: USD $379.00;
License: Shareware (Free to Try)
File Size: 11031 KB;
Platform: Windows 98, Windows, Windows NT, Windows 2000, Windows XP
Web Help Desk Software for Mac OS X 9.1.10
The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Key Help Desk Software Features:
- 100% Web-based Help Desk Software Solution
- Customer Service...
Price: USD $0.00;
License: Shareware (Free to Try)
File Size: 55296 KB;
Platform: Mac OSX, Linux
Web Help Desk Software for Windows 9.1.10
The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Key Help Desk Software Features:
- 100% Web-based Help Desk Software Solution
- Customer Service Web...
Price: USD $0.00;
License: Shareware (Free to Try)
File Size: 80896 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 2003, Windows 2000
eClient Customer System 2001 1.1
SupPlus Software has designed an Internet responsive Customer Relationship Management (CRM) System for todays eBusiness Manager, who wants to manage his Clients, Customers and Vendor database information, while bring Customer Support into the eBusiness environment. Featuring, a WEB Active Sales, Marketing, Service and Support System utilizing Shipping and Receive, Purchase Order System, Real-Time Inventory and Return Merchandise Authorization.
Price: USD $0.00;
License: Shareware (Free to Try)
File Size: 9634 KB;
Platform: Windows NT
