Queuing Model Excel 2.0
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a...
Price: USD $27.00;
File Size: 150 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000
Email Responder 1.41
Email Responder is a breakthrough product, bringing the benefits of Automated Email Response Management to enterprises of all sizes. Whether your organization has 1 employee or 1,000, you can speed up your email customer service process, reduce labor costs, and improve the quality of your customer communication.
Arriving email is automatically assigned to a person or group, based on an analysis of its contents. When your representatives...
Price: USD $895.00;
File Size: 14505 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
VueChat Express 1.4
VueChat Express is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
File Size: 3401 KB;
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux
Boldchat Operator Client .NET 2.31
Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.
Price: USD $0.00;
File Size: 2285 KB;
Platform: Windows 98, Windows Me, Windows 2000, Windows XP
Prop Web 5.0
PropWeb is proven technology from PCAONLINE.com that provides everything you need for the best in customer service and saves you money. As a 100% web-based application, it requires only a one-time installation on your server, not individual computers, and only one application to maintain. It is accessible from any internet-enabled computer anywhere in the world by your customers or your customer service representatives.
Flexibility - ...
Price: USD $0.00;
File Size: 3072 KB;
Platform: Windows 95, Windows 98, Windows NT, Windows 2000
eTalkup 2.1
Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your web site and to chat with them in real-time. Many online shoppers have questions and when they cannot be answered they may become frustrated and annoyed and leave. eTalkup helps your business make money by enabling you to providing great customer service to your online customers.
Price: USD $0.00;
File Size: 3138 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
IS CRM System 1.01
IS CRM System is On-Demand Small Business Customer Relationship Management System(CRM).Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.What you see is what you get.It supports multi-user and access control.It supports most of major database servers such as SQL Server,Access,Oracle,MySQL and others.It supports secondary development.
Price: USD $98.95;
File Size: 4541 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
Service Center Operator 2.3
Service Center Operator software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
JobQuest 2.1
Job Scheduling and Invoicing for Service Business. Provision for multiple jobsites to be billed to the same customer. Preview and print reports of income for any chosen period, customer payment history, instant letters and envelopes. Autodial phone, email or write to customers, contacts or suppliers from within the program. Detailed summaries of expenses by category and timeframe. Never forget a scheduled job. Program wil
Service Center Management (SCM) - Server 2.3
Service Center Management (SCM) software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Service Core Manager (SCM) - Server 2.3
Service Core Manager software for service centers and workshops.
SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
SCM is built with intuitive interface bound to terms used...
Price: USD $800.00;
File Size: 22 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Service Center Manager (SCM) - Server 2.0
Service Center Manager (SCM) software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Service Process executor 2.3
Service Process executor software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
E-Service Center Manager (ESCM) - Server 2.3
E-Service Center Manager (ESCM) software for service centers and workshops.
ESCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
ESCM is built with intuitive interface bound...
Price: USD $800.00;
File Size: 22 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
eTalkup 1.1
Greet your customers online, and help them buy! eTalkup is the next generation customer support software. It enables you to receive notification as soon as someone visits your site and start chatting with them instantly. Maximize your site's potential with eTalkup now!
Price: USD $0.00;
File Size: 3138 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
SpeechExpert 1.05
What is the most important when reading the articles? It is management. Imagine that if you are reading a long artical, you may need to resume the reading after the break; you may have many articles to be read; you may want to review the articles read before.
SpeechExpert is just the software which can read and manage the articles for you. Besides reading the articles in the web pages, emails, documents and others, it can also manage them...
Price: USD $19.90;
File Size: 5583 KB;
Platform: Windows 98, Windows Me, Windows 2000, Windows XP, Windows 2003
PS Bombay 2.1
Organize Magazines and Articles with PS Bombay. Sophisticated, yet easy to use, you will save time, and frustration, when retrieving data from a stack of magazines. With PS Bombay you can catalog data for Magazines, Articles and Authors. If you do research and have to read through a lot of magazines, or if you just read for pleasure and want to know where those interesting articles are located at for later use, this program was developed for you.
FAQ Script 3.0
KBlance instant faq system is a dynamic php web knowledge base system that provides the complete solution to customer support. With KBlance knowledge base installed on your website, you can get rid of getting to reply repetitive questions. Moreover, this faq script gives you a chance to come closer to your customers, understand them better and get constant feedback from them. Customers can add question to the faq system and they can even rate...
Price: USD $19.00;
File Size: 0 KB;
Platform: Linux
ActiveXperts Helpdesk System 2.0
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes.
ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps you to improve response times to customers and improve accuracy of the...
Price: USD $1195.00;
File Size: 4391 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
eClient Customer System 2001 1.1
SupPlus Software has designed an Internet responsive Customer Relationship Management (CRM) System for todays eBusiness Manager, who wants to manage his Clients, Customers and Vendor database information, while bring Customer Support into the eBusiness environment. Featuring, a WEB Active Sales, Marketing, Service and Support System utilizing Shipping and Receive, Purchase Order System, Real-Time Inventory and Return Merchandise Authorization.
Price: USD $0.00;
File Size: 9634 KB;
Platform: Windows NT
