Queuing Model Excel 2.0
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a...
Price: USD $27.00;
License: Shareware (Free to Try)
File Size: 150 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000
VueChat Customer Service 1.5
VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser. Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
License: Shareware (Free to Try)
File Size: 3402 KB;
Platform: Windows 98, Windows, Windows Me, Windows NT, Windows 2000, Windows XP
Querybot Web Knowledgebase/FAQ 1.3
Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving...
Price: USD $19.95;
License: Shareware (Free to Try)
File Size: 3000 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
VueChat Express 1.4
VueChat Express is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
License: Shareware (Free to Try)
File Size: 3401 KB;
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux
Tree Service 3.0
If you do any tree services, such as removal, pruning, chipping or any other such services, this software is for you. Now you can keep track of all past tree service jobs. You can tell what customer hires you the most, or the least. Keeptrack of telephone numbers, addresses and much more info for each customer you work for. You can search by dates, addresses, names and much more. Keep comments or special notes or other important information...
Price: USD $14.99;
License: Shareware (Free to Try)
File Size: 1105 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows 2000, Windows XP
Boldchat Operator Client .NET 2.31
Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.
Price: USD $0.00;
License: Freeware
File Size: 2285 KB;
Platform: Windows 98, Windows Me, Windows 2000, Windows XP
eTalkup 2.1
Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your web site and to chat with them in real-time. Many online shoppers have questions and when they cannot be answered they may become frustrated and annoyed and leave. eTalkup helps your business make money by enabling you to providing great customer service to your online customers.
Price: USD $0.00;
License: Freeware
File Size: 3138 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
IS CRM System 1.01
IS CRM System is On-Demand Small Business Customer Relationship Management System(CRM).Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.What you see is what you get.It supports multi-user and access control.It supports most of major database servers such as SQL Server,Access,Oracle,MySQL and others.It supports secondary development.
Price: USD $98.95;
License: Shareware (Free to Try)
File Size: 4541 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
Trainiing Manager 3 3.0.1.0
Why You Need Training Manager 3:Skills Inventory To produce a great product or service, you must have skilled personnel. In a dynamic workforce, you must constantly evaluate training requirements.Avoid Downtime When your only certified operator calls in sick or forgets to attend annual training, you're at risk. A system is required to give you advance notice of upcoming recertifications and analyze where backup operators are required.Identify...
Price: USD $449.00;
License: Demo
File Size: 515 KB;
Platform: Windows 95, Windows, Windows 98, Windows NT, Windows 2000, Windows XP
ManageEngine SupportCenter Plus 6.5
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk...
Price: USD $0.00;
License: Freeware
File Size: 32060 KB;
Platform: Windows 2000, Windows, Windows XP
Auscomp IT Commander 4.1075
The Intranet Help Desk of the Future!
A leading new generation of enterprise software applications built from the ground up on Internet architecture, and for such applications, available for the first time ever on a 'try before you buy' basis.
Delivers comprehensive Help Desk, Knowledge Base, Data, Security, Asset and Cost Management functionality in a pure, easy to use and cost efficient Intranet Application.
With minimal investment in...
Price: USD $0.00;
License: Shareware (Free to Try)
File Size: 5350 KB;
Platform: Linux, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Polar Help Desk Free 4.1
Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying...
Price: USD $0.00;
License: Freeware
File Size: 9722 KB;
Platform: Windows 2000, Windows, Windows XP
Daffodil CRM 1.1
Daffodil CRM is an open source customer relationship management software that enables seamless coordination between sales, marketing, customer service, field support and other functions that handle customer contact for an enterprise. Daffodil CRM possesses a set of useful features like search option, import facility, task pop up, integrated email campaigns, customizable views, powerful filtering and automatic mail attachment facility which...
Price: USD $0.00;
License: Freeware
File Size: 4497 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Whizlabs Linux Certification (RHCE) Certification Online Training 5.2.0
Ensure your success in Linux Certification (RHCE) exam with Whizlabs' instructor-led, online training. Designed and delivered by highly experienced and certified trainer and backed up by "Unconditional Test PASS Guarantee", it is a highly convenient and cost effective training . Avail group discounts also!! Equipped with all the provisions to hone the skills of its users, the Whizlabs Online Training for RHCE provides the most...
Price: USD $499.95;
License: Demo
File Size: 0 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Training Manager Enterprise Edition 1.0.1053
Track your training records, requirements and compliance with Training Manager 2008. Print personnel transcripts and status reports. Assign training to an individual, group, or job role. Require retraining based on time, version, or one time only. Schedule and manage class sessions, attendance, cancellations, and no-shows. Training Manager 2008 is easy to use and you can get started quickly.
Price: USD $499.00;
License: Shareware (Free to Try)
File Size: 7266 KB;
Platform: Windows XP, Windows Me, Windows 98, Windows 2000
JobQuest 2.1
Job Scheduling and Invoicing for Service Business. Provision for multiple jobsites to be billed to the same customer. Preview and print reports of income for any chosen period, customer payment history, instant letters and envelopes. Autodial phone, email or write to customers, contacts or suppliers from within the program. Detailed summaries of expenses by category and timeframe. Never forget a scheduled job. Program wil
Live Help and Monitoring 2.5.6
Live help with this chat customer service for your website. Increase sale and reduce cost. This software will enable you to interact in real-time with the visitors of your website. Include: Visitor monitoring, Operator Iniated Chat, Push UR, Geo localization!Award-Winning live help software. With this live help customer services software, you will be able to constantly monitor the visitors of your website. You will know exactly how many people...
Price: USD $34.95;
License: Shareware (Free to Try)
File Size: 707 KB;
Platform: Windows 95, Windows, Windows 98, Windows NT, Windows XP
Whizlabs J2EE Certification (SCBCD) Online Training 2.3.1
Ensure your success in Sun Certified Web Component Developer exam with Whizlabs' instructor-led, online training. Designed and delivered by highly experienced and certified trainer and backed up by "Unconditional Test PASS Guarantee", it is highly convenient and cost effective training, with FREE Whizlabs exam simulator worth $74.95. Avail group discounts also!! Equipped with all the provisions to hone the skills of its users, the...
Price: USD $449.95;
License: Data only
File Size: 72 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Whizlabs Java Certification (SCJP 1.4) Online Training 2.3.1
Ensure your success in Sun Certified Java Programmer 1.4 exam with Whizlabs' instructor-led, online training. Designed and delivered by highly experienced and certified trainer and backed up by "Unconditional Test PASS Guarantee. It is highly convenient and cost effective training, with FREE Whizlabs exam simulator worth 59.95$. Avail group discounts also!! Equipped with all the provisions to hone the skills of its users, the Whizlabs...
Price: USD $299.95;
License: Data only
File Size: 284 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Service Center Operator 2.3
Service Center Operator software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Dog Training Guide Dog Training 1.0.0
Looking for information dog training? The I-Love-Dogs.com Dog Training Guide has 40 pages of dog training and dog behavior information so you can explore, learn and get your dog to listen and obey!Excerpt from the Dog Training Guide:"Dog training is not merely a collection of isolated sessions. Dog training is an ongoing process that occurs during specified training sessions and through the rest of every dog's day. The lessons taught...
Price: USD $0.00;
License: Freeware
File Size: 768 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Service Core Manager (SCM) - Server 2.3
Service Core Manager – software for service centers and workshops.
SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
SCM is built with intuitive interface bound to terms used...
Price: USD $800.00;
License: Commercial
File Size: 22 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Whizlabs Java Certification (SCWCD) Online Training 2.3.1
Ensure your success in Sun Certified Web Component Developer exam with Whizlabs' instructor-led, online training. Designed and delivered by highly experienced and certified trainer and backed up by "Unconditional Test PASS Guarantee", it is highly convenient and cost effective training, with FREE Whizlabs exam simulator worth 64.95$. Avail group discounts also!! Equipped with all the provisions to hone the skills of its users, the...
Price: USD $329.95;
License: Data only
File Size: 180 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Customer Manager for Workgroup 2.0
Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. Customer Manager For Workgroup is a must-have schedule management tool for any company and individual specializing service. It's perfect to plan working hours, keep track of scheduled appointments and orders. The program gives you a customizable...
Price: USD $59.95;
License: Shareware (Free to Try)
File Size: 27699 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
Service Center Management (SCM) - Server 2.3
Service Center Management (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
eTalkup 1.1
Greet your customers online, and help them buy! eTalkup is the next generation customer support software. It enables you to receive notification as soon as someone visits your site and start chatting with them instantly. Maximize your site's potential with eTalkup now!
Price: USD $0.00;
License: Freeware
File Size: 3138 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
Service Center Manager (SCM) - Server 2.0
Service Center Manager (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Service Process executor 2.3
Service Process executor software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
E-Service Center Manager (ESCM) - Server 2.3
E-Service Center Manager (ESCM) – software for service centers and workshops.
ESCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
ESCM is built with intuitive interface bound...
Price: USD $800.00;
License: Commercial
File Size: 22 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
QUAD Help Desk 2008 1.0
QUAD Help Desk was designed to be a very simple, easy to learn, easy to use, easy to afford program for customer service. Multi user ready at no additional cost, QUAD Help Desk provides basic functionality that does not require consultants to help you install and learn the program. Your CSRs will be able to quickly record, search, update and report on calls about your products or services within minutes of installation. A fully functional 30...
Price: USD $379.00;
License: Shareware (Free to Try)
File Size: 11031 KB;
Platform: Windows 98, Windows, Windows NT, Windows 2000, Windows XP
