HelpDesk for Outlook and SharePoint 1.3
HelpDesk for Outlook and SharePoint connects Outlook and SharePoint and takes advantage of the best of the two Microsoft products. This new help desk application from kalmstrom.com Outlook Solutions can be used for many kinds of issue tracking and user support. The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint, which is an environment that Microsoft is favoring...
Price: USD $820.00, EUR 500;
License: Shareware (Free to Try)
File Size: 3406 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
Active Web Helpdesk 2
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.
Features
Requires Customer registration and email confirmation
Define unlimited depth and...
Price: USD $749.00;
License: Demo
File Size: 520 KB;
Platform: Windows 2000, Windows XP
Cerberus Helpdesk 2.4.0
Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.
Price: USD $199.00;
License: Commercial
File Size: 3798 KB;
Platform: Windows NT, Windows 2000, Windows XP, Linux
Jitbit HelpDesk 3.6.3
Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.
Tight...
Price: USD $299.00;
License: Demo
File Size: 542 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
LBE Free Helpdesk 2.5
(FREE) Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details, Transfer of jobs between operators.
LBE Web Helpdesk 4.0.129
Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way...
Price: USD $950.00;
License: Shareware (Free to Try)
File Size: 2304 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
LanHelpdesk 05.18.04
This stand-alone helpdesk solution is based on end-users submitting wizard-based Trouble Tickets directly from their computers. Users select from any of a large number of common computer problems, each of which requires the user to answer a series of relevant questions about the selected problem type. As the Trouble Ticket is sent, the local computer is automatically inspected, and dozens of relevant pieces of information about the user and...
Price: USD $395.00;
License: Shareware (Free to Try)
File Size: 5490 KB;
Platform: Windows NT, Windows 2000, Windows XP
HelpBox 3.6
HelpBox is a 100% webbased helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it...
Price: USD $695.00;
License: Shareware (Free to Try)
File Size: 63858 KB;
Platform: Windows XP, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000, Windows Vista
FastRequest HelpDesk 7.0.4
FastRequest HelpDesk- Workorder, Web form and HelpDesk software. Al-in-one.
FastRequest HelpDesk is the first Work Order software or help desk software to allow the creation of customized Web forms or online service request (Checkbox, Radio Button, Text Box, Drop-down List…).
You can create your own service requests form customized within a few minute without any programming. Customized or personalized your forms are easily. You...
Price: USD $179.00;
License: Shareware (Free to Try)
File Size: 48019 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows 2003, Windows 2000
DEKSI HelpDesk 2.1
DEKSI HelpDesk is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. DEKSI HelpDesk has been tested on Linux, Solaris, Max OSX, Windows 2000, Windows XP, 2003 server, Free BSD and AS400 and requires Java RunTime environment.
DEKSI HelpDesk strengthens relationships between an organization and its...
Price: USD $495.00;
License: Shareware (Free to Try)
File Size: 11723 KB;
Platform: Linux, Windows NT, Windows 2000, Windows XP
CallTrackIT 1.0.5
CallTrackIT is a multi-user helpdesk package that enables you to fully manage, and track, all your helpdesk calls. It’s simple to operate and understand, yet fully capable with open call monitoring, customisable call searching and reporting, statistical information and built-in administrator functions to control your helpdesk privileges. This application, written in Visual Basic 6.0, is fully operational without the need of additional...
Price: USD $49.95;
License: Shareware (Free to Try)
File Size: 0 KB;
Platform: Windows 95, Windows, Windows 2000, Windows 98, Windows Me
Green Desktiny 2.3.1
Green Desktiny is a web based helpdesk software that professionally designed for your daily customer support. New version 2.3.1 has come with many added features and enhancements. Browsing tickets are now provide many filter options, Quick Filter, Multi Quick Reply (with predefined reply), Flag, Close, Lock, Move Department, Merge Tickets, Purge Attachments and Move Trash. All these actions available inside this Tickets Browse with an...
Price: USD $89.00;
License: Commercial
File Size: 2958 KB;
Platform: Windows NT, Windows, Windows 2000, Windows XP, Windows Vista
Templates for the Fashion Helpdesk 1.00
Use Microsoft's Outlook as powerful Helpdesk for customer queries at Clothing companies. One receives a specified structure with the typical subjects that occur in customer queries Clothing companies, accompanied by ideas for text modules that normally can be sorted into these helpdesk areas. The Add-in for the ReplyButler helps you at the creation / keeping of the text modules for Fashion topics for the helpdesk. All suggestions for written...
Price: USD $0.00;
License: Freeware
File Size: 246 KB;
Platform: Windows Me, Windows, Windows NT, Windows 2000, Windows XP
ieSupportManager Helpdesk 2.02
ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. Easy...
Price: USD $630.00;
License: Demo
File Size: 20787 KB;
Platform: Windows 2000, Windows, Windows XP, Windows Vista
Templates for the Hotel Helpdesk 1.00
Try Microsoft Outlook as great helpdesk for customer mails at Hotel- / Pensions. You'll get a specified structure with the most common headlines that happen in customer mails Hotel- / Pensions, accompanied by tips for boilerplates that often can be expected in these Support categories. All text ideas already have bilingual subjects / were tagged with small images to find them more easy. This structure can easily be used in Microsoft Outlook...
Price: USD $0.00;
License: Freeware
File Size: 245 KB;
Platform: Windows Me, Windows, Windows NT, Windows 2000, Windows XP
Templates for the Secretary Helpdesk 1.00
Try Microsoft Outlook as great helpdesk for customer mails at Office assistants / registries. You'll get a specified structure with the most common headlines that happen in customer mails Office assistants / registries, accompanied by tips for boilerplates that often can be expected in these Support categories. All text ideas already have bilingual subjects / were tagged with small images to find them more easy. This structure can easily be...
Price: USD $0.00;
License: Freeware
File Size: 246 KB;
Platform: Windows Me, Windows, Windows NT, Windows 2000, Windows XP
Public Folder HelpDesk for Outlook 8
Collaborations laborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be re-created in Outlook if needed. Mail conversations...
Price: USD $300.00;
License: Shareware (Free to Try)
File Size: 2314 KB;
Platform: Windows 2000, Windows XP, Windows 2003
EasyDesk helpdesk 1.1
EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use.
A fully working trial version can be downloaded from the Download page. Registration costs just $49.0
Multiple suppoprt staff may share access to a common database hosted on a network resource or simply use the database on a local drive.
EasyTrack is an extremely reasonably priced...
Price: USD $49.00;
License: Shareware (Free to Try)
File Size: 4882 KB;
Platform: Windows CE, Windows 2003, Windows XP, Windows 2000
EasyTrack 1.7
EasyTrack is an extremely reasonably priced self- contained helpdesk call- logging system with filtering, ownership, call logging, searching etc. A feature of EasyTrack is its simplicity, everything is on one clear screen. It has the ability to instantly see open calls, calls by analyst or by customer, record inventory against customers, free text searches against queries to see previous solutions and much more.
Price: USD $49.00;
License: Shareware (Free to Try)
File Size: 3613 KB;
Platform: Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows XP
Desktop Pinger 1.2
Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online. Desktop Pinger don't require installation, just copy it to a suitable folder and start using it right away.
Tip. Copy Desktop Pinger to your memory stick and take it with you, when performing support away from your PC.
Price: USD $0.00;
License: Freeware
File Size: 318 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
Reset Password Management 4.04
Less involvement of IT staff Password reset requests form a substantial part of all helpdesk calls. Such requests often show a peak on Monday morning and during holiday seasons. Higher call volumes will not only require extra staff to cope with the frustrating task of resetting passwords. An organization also runs the risk that other important Helpdesk tasks remain unattended or unresolved.The password requests volume is also related to the...
Price: USD $1.00;
License: Demo
File Size: 14195 KB;
Platform: Windows 2000, Windows, Windows XP
LBE Desktop Helpdesk 4.0.182
Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an...
Price: USD $900.00;
License: Shareware (Free to Try)
File Size: 4511 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
VersaFCT Web Form Tool 1.0.0
Create Web Forms and Surveys in minutes! Easy Simple Installation. Simple & Easy to Use Interface. No HTML or Scripting Knowledge Required. Totally Web Based - letting you work via the Internet anywhere in the world. Not Browser Specific - your end users can complete Forms and Surveys using Internet Explorer, Firefox or Netscape. Ability to Create Unlimited Forms and Receive Unlimited Responses. Can easily be integrated with our versaSRS...
Price: USD $45.95;
License: Demo
File Size: 2041 KB;
Platform: Windows 2000, Windows, Windows XP
ActiveXperts Helpdesk System 2.0
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes.
ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps you to improve response times to customers and improve accuracy of the...
Price: USD $1195.00;
License: Shareware (Free to Try)
File Size: 4391 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
SchoolNET 2.1
SchoolNET is an Intranet system originally developed by a secondary school for primary and secondary schools. The system has also been adopted by small businesses too.The main aims of SchoolNET are to bring together all the paper based administration tasks of a n organisation and improve the management and efficiency of those tasks, as well as provide other useful services. These tasks include: Announcements (news) Calendar / Events Messaging...
Price: USD $610.00;
License: Demo
File Size: 52531 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows Vista
TaskPool 2.4
TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Helpdesk), with partners (outsourcing), bugtracking (development) and much more.
TaskPool is a web-based system for handling various types of requests. Requests can be:
* Service request: use TaskPool as a helpdesk for your customers
* Outsourcing request: use TaskPool to communicate with your outsourcing partner...
Price: USD $495.00;
License: Shareware (Free to Try)
File Size: 42922 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
Help Desk-99 4.0.162
Easy to use helpdesk software, sensibly priced to suit all businesses. Two user licence included. Powerful HelpDesk Software:- Help Desk-99 will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an...
Price: USD $180.00;
License: Shareware (Free to Try)
File Size: 5088 KB;
Platform: Windows XP, Windows 2000, Windows NT, Windows Me, Windows 98, Windows 95
Remote Helpdesk 6.5
Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A small footprint exe only needs to be run on client computer. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, compression and encryption of all traffic, file transfer, audio chat, macro functions, display remote system information, send...
Price: USD $395.00;
License: Shareware (Free to Try)
File Size: 1320 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Adventnet ManageEngine MSP Center Plus 7
MSP Center Plus is a remote management software that enables managed service providers (MSP) to remotely manage multiple customer's desktops and networks. It offers remote desktop management, remote network management, remote server monitoring, web-based helpdesk, and professional services automation (PSA).Managing multiple customers leaves MSPs with no time to spare. They need to be twice as productive as any other normal organization. But...
Price: USD $0.00;
License: Freeware
File Size: 88064 KB;
Platform: Windows 2000, Windows, Windows XP
Web Help Desk Software for Mac OS X 9.1.10
The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Key Help Desk Software Features:
- 100% Web-based Help Desk Software Solution
- Customer Service...
Price: USD $0.00;
License: Shareware (Free to Try)
File Size: 55296 KB;
Platform: Mac OSX, Linux
