LBE Free Helpdesk 2.5
(FREE) Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details, Transfer of jobs between operators.
LBE Web Helpdesk 4.0.129
Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way...
Price: USD $950.00;
License: Shareware (Free to Try)
File Size: 2304 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
Active Web Helpdesk 2
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.
Features
Requires Customer registration and email confirmation
Define unlimited depth and...
Price: USD $749.00;
License: Demo
File Size: 520 KB;
Platform: Windows 2000, Windows XP
HelpDesk for Outlook and SharePoint 1.3
HelpDesk for Outlook and SharePoint connects Outlook and SharePoint and takes advantage of the best of the two Microsoft products. This new help desk application from kalmstrom.com Outlook Solutions can be used for many kinds of issue tracking and user support. The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint, which is an environment that Microsoft is favoring...
Price: USD $820.00, EUR 500;
License: Shareware (Free to Try)
File Size: 3406 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
Cerberus Helpdesk 2.4.0
Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.
Price: USD $199.00;
License: Commercial
File Size: 3798 KB;
Platform: Windows NT, Windows 2000, Windows XP, Linux
FastRequest HelpDesk 7.0.4
FastRequest HelpDesk- Workorder, Web form and HelpDesk software. Al-in-one.
FastRequest HelpDesk is the first Work Order software or help desk software to allow the creation of customized Web forms or online service request (Checkbox, Radio Button, Text Box, Drop-down List…).
You can create your own service requests form customized within a few minute without any programming. Customized or personalized your forms are easily. You...
Price: USD $179.00;
License: Shareware (Free to Try)
File Size: 48019 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows 2003, Windows 2000
Jitbit HelpDesk 3.1.0
Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.
Tight...
Price: USD $299.00;
License: Demo
File Size: 542 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
LanHelpdesk 05.18.04
This stand-alone helpdesk solution is based on end-users submitting wizard-based Trouble Tickets directly from their computers. Users select from any of a large number of common computer problems, each of which requires the user to answer a series of relevant questions about the selected problem type. As the Trouble Ticket is sent, the local computer is automatically inspected, and dozens of relevant pieces of information about the user and...
Price: USD $395.00;
License: Shareware (Free to Try)
File Size: 5490 KB;
Platform: Windows NT, Windows 2000, Windows XP
EasyDesk helpdesk 1.1
EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use.
A fully working trial version can be downloaded from the Download page. Registration costs just $49.0
Multiple suppoprt staff may share access to a common database hosted on a network resource or simply use the database on a local drive.
EasyTrack is an extremely reasonably priced...
Price: USD $49.00;
License: Shareware (Free to Try)
File Size: 4882 KB;
Platform: Windows CE, Windows 2003, Windows XP, Windows 2000
EasyTrack 1.7
EasyTrack is an extremely reasonably priced self- contained helpdesk call- logging system with filtering, ownership, call logging, searching etc. A feature of EasyTrack is its simplicity, everything is on one clear screen. It has the ability to instantly see open calls, calls by analyst or by customer, record inventory against customers, free text searches against queries to see previous solutions and much more.
Price: USD $49.00;
License: Shareware (Free to Try)
File Size: 3613 KB;
Platform: Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows XP
Desktop Pinger 1.0
Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online. Desktop Pinger don't require installation, just copy it to a suitable folder and start using it right away.
Tip. Copy Desktop Pinger to your memory stick and take it with you, when performing support away from your PC.
Price: USD $0.00;
License: Freeware
File Size: 266 KB;
Platform: Windows 2003, Windows XP, Windows 2000
LBE Desktop Helpdesk 4.0.182
Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an...
Price: USD $900.00;
License: Shareware (Free to Try)
File Size: 4511 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
DEKSI HelpDesk 2.1
DEKSI HelpDesk is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. DEKSI HelpDesk has been tested on Linux, Solaris, Max OSX, Windows 2000, Windows XP, 2003 server, Free BSD and AS400 and requires Java RunTime environment.
DEKSI HelpDesk strengthens relationships between an organization and its...
Price: USD $495.00;
License: Shareware (Free to Try)
File Size: 11723 KB;
Platform: Linux, Windows NT, Windows 2000, Windows XP
HelpBox 3.6
HelpBox is a 100% webbased helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it...
Price: USD $695.00;
License: Shareware (Free to Try)
File Size: 63858 KB;
Platform: Windows XP, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000, Windows Vista
ActiveXperts Helpdesk System 2.0
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes.
ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps you to improve response times to customers and improve accuracy of the...
Price: USD $1195.00;
License: Shareware (Free to Try)
File Size: 4391 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
Help Desk-99 4.0.162
Easy to use helpdesk software, sensibly priced to suit all businesses. Two user licence included. Powerful HelpDesk Software:- Help Desk-99 will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an...
Price: USD $180.00;
License: Shareware (Free to Try)
File Size: 5088 KB;
Platform: Windows XP, Windows 2000, Windows NT, Windows Me, Windows 98, Windows 95
Remote Helpdesk 6.5
Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A small footprint exe only needs to be run on client computer. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, compression and encryption of all traffic, file transfer, audio chat, macro functions, display remote system information, send...
Price: USD $395.00;
License: Shareware (Free to Try)
File Size: 1320 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Public Folder HelpDesk for Outlook 8
Collaborations laborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be re-created in Outlook if needed. Mail conversations...
Price: USD $300.00;
License: Shareware (Free to Try)
File Size: 2314 KB;
Platform: Windows 2000, Windows XP, Windows 2003
CCS Helpdesk Formerly - Outlook Helpdesk 4.0
CCS Help Desk leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues.
How many times have you said, "I know we fixed that last month, but don't remember exactly what we did?" Now, you can just refer...
Price: USD $295.00;
License: Commercial
File Size: 2929 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
JiJi Self Service Password Reset 3.0
Gartner states that 30% of helpdesk queries are related to password resets management and account lockout. With JiJi Self Service Password Reset(JSSPR), end-users now have the ability to securely reset their own Active Directory passwords without having to involve highly technical helpdesk professionals. JSSPR lowers end-user downtime, end-users no longer have to wait for a member of the helpdesk staff to reset their forgotten password or lost...
Price: USD $0.00;
License: Freeware
File Size: 7485 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
statlook 2 2.1.4
statlook is a powerful tool for Internet usage monitoring, user activity recording, remote helpdesk, screen capture, application usage tracking and work time control. In-depth reports and statistics enable you to manage staff efficiently. With statlook you can keep an eye on every detail of PC and user activity connected to your corporate network. Powerful Internet monitor tool you can use for Internet usage tracking, employee activity...
Price: USD $349.00;
License: Demo
File Size: 62316 KB;
Platform: Windows NT, Windows 2000, Windows XP, Windows 2003
Public Folder HelpDesk for Outlook 9.2.5
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics...
Price: USD $690.00, EUR 500;
License: Shareware (Free to Try)
File Size: 6923 KB;
Platform: Windows XP, Windows 2003, Windows 2000
Incident Tracking System 2.1
We have created a flexible, easy-to-use and easy-to-administrator Incident Tracking System. You can use this application as a: Project management issue tracking system; Helpdesk ticketing system; System support tracking system; Etc.All that is required is for you to have MS Access 2000 (or greater) installed on your computer.Very easy to use and adminstrator. The best part of this system is that won't need any IT support. Use this...
Price: USD $39.95;
License: Demo
File Size: 1112 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
SysMan 3.6.30
IT helpdesk management facility for all service requests - register, allocate to support groups, schedule for completion, update or close, view closed requests, enter activities against open requests, print hard copy worksheets for any request, inventory items and sub-items, user access to open and closed service requests, requisitions, purchase orders and inventory, empowers users and reduces workload on helpdesk and support personnel, any...
Price: USD $495.00;
License: Demo
File Size: 11667 KB;
Platform: Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows XP
Alchemy Help Desk 1.0
Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the status of a request, etc.
Price: USD $0.00;
License: Freeware
File Size: 902 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
rapidHELP 2.1
This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account...
Price: USD $0.00;
License: Demo
File Size: 46080 KB;
Platform: Windows 2000, Windows XP
Freeware HelpDesk CentreDesk Group 3.2.2
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to useCore elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the...
Price: USD $99.00;
License: Freeware
File Size: 22079 KB;
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
LabTech NMS 1.5
LabTech is a one of a kind solution that combines remote technical support with inventory and client management. With over 100 built-in commands and a file/registry editor your customers won't even know that you are fixing their computer. Help them interactively by connecting directly to their computer or view screen captures of their desktop. Never be left wondering if the new software will run on the clients PCs with complete inventory you...
Price: USD $25.00;
License: Commercial
File Size: 24867 KB;
Platform: Windows 2003, Windows XP, Windows 2000
Network Inventory Manager 3.0.11.5
Network Inventory Manager is a tool that helps network administrators
and help desk staff to more easily manage their networks.
Network Inventory Manager 3.0 can store your inventory information in MSDE, MSSQL Server 7.0 and MS Access 2000 database formats. The program includes a highly customizable interface and a sophisticated reporting module, allowing you to manage the equipment and softare on your network, deal with any troubles...
Price: USD $195.00;
License: Shareware (Free to Try)
File Size: 33982 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Remote Administrator 2.2
Remote Administrator (Radmin) is the award-winning remote control program that is fast, reliable and secure, which enables you to work on one or more remote computers from your own computer.
You see the remote computer desktop displayed either in a window or full screen on your computer monitor. All your mouse and keyboard functions are transferred to the remote computer. You work with the remote computer as if you are sitting in front of it....
Price: USD $35.00;
License: Shareware (Free to Try)
File Size: 1854 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
