rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
Multitasking support
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.
Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
Automatic Timing
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Security
Each supporter and group can be equipped with different user rights. This guarantees a high standa
LanHelpdesk 05.18.04
Helpdesk software which requires no helpdesk staff. This stand-alone helpdesk solution is based on end-users submitting wizard-based Trouble Tickets directly from their computers. Users select from any of a large number of common computer problems, each of which requires the user to answer a series of ...
Booking System For Lawn Service 3.1
Now your business work flow can be managed online – at any time and from anywhere. If you already have your own webpage you can add our online booking system to your own webpage. Powerful web-based software to make your lawn care and landscaping business more efficient. Now your business work flow can be managed online – at any time and from anywhere. If you already have your own webpage you can add our online booking system to your own webpage. Powerful web-based software to make your lawn care and landscaping business ...
Pet Sitting Service 3.1
Web-based pet sitting software. Pet Sitting Service is an easy-to-use powerful tool, perfect for those who run pet-sitting or dog-walking business and for those who simply want to take care of their animal companions properly. Booking system and online availability calendar for your website. Pet Sitting Service is an easy-to-use powerful tool, perfect for those who run pet-sitting or dog-walking business and for those who simply want to take care of their animal companions ...
Instant Knowledge Base 1.0
Create custom knowledge base articles, fully searchable. Export articles as html Instant Knowledge Base is a new, powerful help-desk database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Your knowledge base is fully searchable, using our state of the art search technology ...
Car Wash Booking System 3.1
Booking system and online availability calendar for your website. Life is crazy and the juggling act of creating schedules is stressful. Your customers will find it extremely advantageous if they are able to make reservations online... Life is crazy and the juggling act of creating schedules is stressful. Your customers will find it extremely advantageous if they are able to make reservations online. Eliminating the hassle of making the phone call and providing them the capability ...
CRMadar 3.627
a software solution for CRM, SFA, campaign,PIM, project management CRMadar 3.0 is designed to give you the knowledge you need to develop and implement smarter customer strategies and maximize customer profitability. It is a powerful software solution for Customer Relationship Management, project management, workflow ...
CARCare Desktop Edition 2.0.078
Software to track auto service history, total expenses, fuel economy, and more! CARCare enables you to track your auto service history, maintenance expenses, fuel economy, and more for any number of vehicles. It will remind you when scheduled maintenance is due, and comes complete with over 20 informative reports, including Fuel ...
Medical Booking Service 4.1
Web-based medical system for doctors. Your practice can have its own, customized web site and your colleagues can book appointments. If you already have your own webpage you can add our online booking system to your own webpage. Are you struggling to ...
Massage and Chiropractic Service 1.3
Massage and Chiropractic Service is a software tool designed specially for massage therapists, chiropractors and any other manual-therapy professions, including medical acupuncture, spinal manipulation, reflex point therapy, osteopathy, physical therapy ...
Online Courier Booking 3.1
Web-based courier management system. This software is suitable for couriers, messengers, trucking and delivery companies. Online shopping is on the increase and retailers are sending more of their products to customers by courier. The number of courier companies and the services they offer ...
