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Screenshot of ManageEngine ServiceDesk Plus ManageEngine ServiceDesk Plus 4.1
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy....
Price: USD $0.00;   License: Freeware   File Size: 28159 KB;
Platform: Windows 2000, Windows XP, Windows 2003, Linux

Asset Management - Help Desk - Knowledge Base - Helpdesk Software - Service Desk - Trouble Ticketing - Sla Management - Contract Management - Purchase Order Management
No Screenshot ManageEngine SupportCenter Plus 6.5
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk...
Price: USD $0.00;   License: Freeware   File Size: 32060 KB;
Platform: Windows 2000, Windows, Windows XP

Contact Management - Knowledge Base - Workflow Management - Customer Support Software - Trouble Ticketing System - Service Level Agreement - Request Tracking - Customer Service Management Software - Self Service Portal - Sla Violation Tracking
Screenshot of ManageEngine SupportCenter Plus ManageEngine SupportCenter Plus 7
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk...

Price: USD $0.00;   License: Freeware   File Size: 33597 KB;
Platform: Windows 2000, Windows, Windows XP, Windows 2003, Linux

Contact Management - Knowledge Base - Workflow Management - Customer Support Software - Trouble Ticketing System - Service Level Agreement - Request Tracking - Customer Service Management Software - Self Service Portal - Sla Violation Tracking
No Screenshot IT Service Management Toolkit Vol. 1 2.0
This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT Service Management (ITSM) Toolkit that can be leveraged by IT professionals and organizations interested in standard, tactical deployment of...

Price: USD $129.00;   License: Shareware (Free to Try)   File Size: 2672 KB;
Platform: All

It - Service Management - Sla - Service Level Agreement - Itil - Itsm - Ola - Uc - Service Catalog - Mof
Screenshot of Orion VoIP Monitor Orion VoIP Monitor 1.0
Download a free trial version of SolarWinds Orion VoIP Monitor: Need to extend the capabilities of Orion to VoIP traffic? VoIP Monitor enables you to measure and track the performance of voice quality across Wide Area Networks (WANs), where it matters most. Leveraging Cisco® IP SLAs, VoIP Monitor collects and analyzes VoIP performance statistics including MOS, jitter, network latency, packet loss and other important quality of service (QoS)...

Price: USD $1195.00;   License: Shareware (Free to Try)   File Size: 9491 KB;
Platform: Windows 2003

Network - Software - Free - Download - Performance - Wan - Voip - Voice Over Ip - Orion - Cisco
No Screenshot ITIL Service Management (ITSM) Toolkit 2.11
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM...

Price: USD $149.00;   License: Commercial   File Size: 2785 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP

Service Management - Sla - Service Level Agreement - Itil - Itsm - Cmdb - Ola - Uc - Service Catalog
Screenshot of SupportPortal SupportPortal 3.0
AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: -...

Price: USD $275.00;   License: Demo   File Size: 2832 KB;
Platform: Linux, Windows 2000, Windows 2003, Windows Vista, Windows XP , Unix,OpenVMS

Online - Customer Support - Helpdesk - Help Desk - Web Based - Service Desk - Sla - Itil
Screenshot of AdventnetManageEngine SupportCenter Plus AdventnetManageEngine SupportCenter Plus 7.0
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble TicketingAutomatically convert the emails sent to Help Desk...

Price: USD $0.00;   License: Freeware   File Size: 31744 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows 2000, Windows XP, Windows 2003, Windows Vista, Linux

Screenshot of Network Equipment Performance Monitor Network Equipment Performance Monitor 2.3.1
NEPM is a very general, highly configurable, two part software system that monitors any type of logged data from IP networked equipment and reports it via E-mail and web pages. Current conditions and history from systems based on Windows NT/2000 and UNIX can be tracked and reported. Most major server, switch and router systems can be monitored, without running agents on the target systems. Many networks behind separate firewalls can be...

Price: USD $79.00;   License: Commercial   File Size: 2441 KB;
Platform: Windows 2000, Windows XP, Windows 2003, Linux , Unix

Network - Security - Monitoring - Performance - Downtime - Uptime - Events - Intrusion - Alerting
Screenshot of Bello Network Monitoring WinGUI Bello Network Monitoring WinGUI 5.0.1.231
Our on-demand monitoring service makes it easy and affordable to detect network and website failures early, minimizing downtime and avoiding economic impact. bello network monitoring service periodically checks your website as well as your other servers. As soon as outages are discovered you will be notified via email, SMS/pager or ICQ message. For the free starter account the monitoring interval is 60 minutes, for full service accounts you...

Price: USD $0.00;   License: Freeware   File Size: 1202 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows 2000, Windows XP, Windows 2003

Monitor - Tool - Icq - Http - Server - Ftp - Smtp - Pop3 - Monitoring - Dns
No Screenshot CleverEye 3.0
CleverEye is availability monitoring, alerting and reporting software. It is agent-less, Web based, supports multiple concurrent users and has flexible testing frequency. Easy to install and use. Always scalable. Four modules: NodeWatch Monitor availability and response time of your servers, routers, switches and other systems from the network layer perspective. Monitor via ICMP/ Ping check and track any TCP Connect based application:...

Price: USD $99.00;   License: Freeware   File Size: 6136 KB;
Platform: Windows NT, Windows 2000, Windows XP, Windows 2003, Linux

Network Monitoring - Server Monitor - Monitoring Software - Alert - Website Monitoring - Database Monitoring - Server Monitoring - File Monitoring - System Monitoring - Remote Monitoring
 
No Screenshot rapidHELP 2.1
This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account...

Price: USD $0.00;   License: Demo   File Size: 46080 KB;
Platform: Windows 2000, Windows XP

Pdf - Xml - Service - Helpdesk - Support - Call - Knowledge Base - Call Center - Helpdesk Software - Knowledgebase
Screenshot of Cerberus Helpdesk Cerberus Helpdesk 2.4.0
Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.

Price: USD $199.00;   License: Commercial   File Size: 3798 KB;
Platform: Windows NT, Windows 2000, Windows XP, Linux

Helpdesk Email Management
Screenshot of Freeware HelpDesk CentreDesk Group Freeware HelpDesk CentreDesk Group 3.2.2
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to useCore elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the...

Price: USD $99.00;   License: Freeware   File Size: 22079 KB;
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003

Freeware - Helpdesk - Help Desk - Call Centre - Inventory - Call Center - Help Desk Software - Helpdesk Software - Workshop - Centerdesk
Screenshot of Account Lockout Examiner Account Lockout Examiner 2.2
How many help desk calls do you get from your Active Directory users asking to reset their passwords? How much you spend on Active Directory administrative staff just to handle account lockout issues? Loss of productivity, lots of frustrated users, huge administrative burden are just some of inevitable implications of implementing a strong password policy and account lockout policy which are business critical to succeed today in your Active...

Price: USD $299.00;   License: Commercial   File Size: 494 KB;
Platform: Windows 2000, Windows 2003, Windows XP

Active Directory - Account Lockout - Lockout Policy - Account Lockout Reason - Unlock Accounts - Monitor Account Lockouts - Troubleshoot Account Lockouts - Audit Account Lockouts
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